Refund policy

Refund & Return Policy – Madeline Meadow

At Madeline Meadow, we want every customer to feel confident about their purchase. If for any reason an item isn’t quite right, we offer a straightforward return and exchange process. The details below explain how returns, exchanges, and refunds are handled.

If you need help or would like to start a return request, please contact us at support@madelinemeadow.com.

1. Return & Exchange Eligibility

If you are not satisfied with your order, you may request a return or exchange within 30 days of receiving your package. Requests made after this time may not be accepted.

To qualify for a return or exchange, items must meet the following conditions:

  • The product must be unused and unwashed

  • All original tags must still be attached

  • The item must be returned in the same condition it was received

Items that do not meet these conditions may not be eligible for a refund or exchange.

2. Steps to Request a Return or Exchange

Starting a return or exchange is simple. Please follow the process below:

  1. Send an email to support@madelinemeadow.com including your order number, the item(s) you wish to return or exchange, and the reason for your request.

  2. Our support team will review your message and send you instructions along with the return address.

  3. Pack the item securely in its original condition and include your invoice or a note with your order number.

  4. Ship the package to the address provided by our support team.

Please note that customers are responsible for the return shipping costs, unless the product arrives damaged, defective, or incorrect.

After we receive the returned item and verify its condition, we will proceed with the appropriate refund or exchange.

3. Refund Process

Once your return has been delivered to us and inspected, your refund will be processed within 2 business days.

Refunds are issued through the same payment method used for the original purchase. Depending on your bank or payment provider, it may take a few additional days for the funds to appear in your account.

Please note that original shipping charges are not refundable, unless the return is the result of a defective item or an error made by our team.

4. Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at support@madelinemeadow.com.

In such cases, we will:

  • Cover the return shipping cost

  • Offer either a replacement item or a full refund, depending on your preference

Our goal is to resolve these situations quickly and with minimal inconvenience.

5. Customer Support

If you have any questions about returns, exchanges, or refunds, our support team is happy to assist you.

You can reach us anytime at support@madelinemeadow.com.

At Madeline Meadow, we value your trust and strive to make your shopping experience smooth and enjoyable. If any issue arises with your order, we are committed to finding a fair and prompt solution.